Retail Sales Associate

Goodwill Northern Michigan•Petoskey, MI

About The Position

The Retail Sales Associate processes textiles and wares, maintains store and merchandise displays, and provides customer service. The role includes operating the cash register, accepting and handling donations, and supporting security and loss prevention. The associate interacts with customers, donors, clients, and employees while maintaining a positive and professional image. The position performs day-to-day store operations, including sales transactions, stocking and rotating merchandise, assisting customers and donors, processing donations, and keeping the sales floor and work areas clean and orderly. Associates process and price textiles and wares within established timeframes and production goals, promote sales through signs and displays, and follow agency and safety policies. The role may also involve helping train new staff and clients as directed by a supervisor and performing other duties assigned by management.

Requirements

Retail experience is a plus.
Ability to work effectively with diverse staff, customers, community service volunteers, and vendors.
Good verbal communication and organizational skills.
Excellent customer service skills.
Ability to work independently and flexibly in a multi-duty environment, while following established guidelines.
Ability to receive and disperse cash accurately and perform basic math functions.
Fundamental ability to understand, accept, and work with people who have disabilities and/or other barriers to employment.
Positive, can-do attitude and strong commitment to teamwork.
Ability to work rotating shifts, weekends, and holidays; willingness to work evenings and extended hours.
Reliable means of transportation.
Ability to operate equipment such as a mouse, keyboard, computer, cell phone, and tablet; ability to operate a pallet jack and trash compactor.
Ability to stand, walk, use hands, talk, and/or hear; reach with hands and arms; balance, stoop, kneel, twist, turn, and crouch.
Color vision is required.
Ability to lift and/or move up to 10 pounds often, up to 25 pounds regularly, and up to 50 pounds occasionally.
Ability to perform repetitive work and stand for up to 8 hours during a shift.

Nice To Haves

Ability to operate a forklift.

Responsibilities

Support the mission and vision of Goodwill Industries of Northern Michigan.
Follow safety policies and procedures, and alert the supervisor to unsafe practices or situations.
Interact professionally with team members, clients, customers, donors, volunteers, and vendors, respecting people's diversity and circumstances.
Perform store operations, including running the register, writing sold tickets and receipts, stocking and rotating merchandise, selling goods, assisting customers and donors, and accepting donations.
Learn Goodwill merchandise and pricing structures.
Set up advertising signs and displays to attract customers and promote sales.
Obtain merchandise requested by customers or receive merchandise selected by customers; answer questions and assist with merchandise.
Process sales transactions, payments, refunds, round-up donation requests, and end-of-day register procedures.
Maintain proper register balances and help prevent unauthorized removal of merchandise.
Wrap or bag merchandise and transport purchases to customers' vehicles when needed.
Maintain a clean, orderly work area and sales floor by stocking, straightening, and cleaning.
Remove empty hangers and outdated merchandise according to the rotation schedule; keep fitting rooms clear of merchandise and re-hang clothing as needed.
Answer the telephone and make announcements over the store paging system as needed.
Unload, accept, sort, and tag donations; process and price textiles and wares within established timeframes and management production goals.
Move merchandise to and from the sales floor.
Help train new staff and clients as directed by the supervisor.
Perform other duties assigned by management.