Retail Sales Associate

EZCORP • Dallas, TX

2d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn location at 3515 Simpson Stuart, Dallas, Texas 75241. The role offers a career path in a fast-paced retail environment, starting as a Trainee in a five-week paid training program. Successful completion brings a $0.50-per-hour raise and promotion to Pawnbroker. Employees can pursue the Pawnbroker Certification Program for an additional $1 per hour, then explore promotion to Lead Pawnbroker (Shift Leader) or Assistant Manager. The Assistant Manager path includes a six-month training program.

The position involves daily customer interaction and helping customers with sales and reaching mutually satisfactory agreements involving pawn items such as jewelry, electronics, and musical instruments. Team members are expected to provide a friendly, courteous, and respectful customer experience. Pay is based on experience, from $14.00 to $15.00 per hour, with monthly uncapped bonus potential tied to store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent customer service in person and over the phone.
• Interact with customers to assist with sales and negotiate mutually satisfactory agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages based on experience.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED