Retail Sales Associate

EZCORP • Norcross, GA

20d • $15 - $16 • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for Value Pawn & Jewelry at 6049 Buford Highway, Norcross, Georgia 30071. The role offers pay of $15 to $16 per hour based on experience, with opportunities to increase pay and advance through a structured career path. New hires begin as trainees in a five-week paid training program; successful completion includes a $0.50-per-hour raise and promotion to Pawnbroker. Further opportunities include a Pawnbroker Certification Program with an additional $1 per hour, Lead Pawnbroker (Shift Leader), and Assistant Manager, which includes a six-month training program.

The associate interacts with customers daily, supports sales and customer service, and works with customers to reach mutually satisfying agreements on pawn items such as jewelry, electronics, and musical instruments. The position is part of a store team expected to provide a friendly, courteous, and respectful customer environment.

The stated pay range is $15 to $16 per hour based on experience. Benefits include employee-only medical insurance at no cost when selecting the BlueCross BlueShield EPO Plan, monthly uncapped bonuses based on store and individual performance, a 401(k) with company match, paid time off, holiday pay, and a store discount.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, with a positive and outgoing personality and a strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.
• Adhere to company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and interact with them in person and by phone.
• Provide excellent customer service in a friendly, courteous, and respectful manner.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Help customers reach mutually satisfying agreements regarding pawn items.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED