Retail Sales Associate
About The Position
The Retail Sales Associate provides high-touch service to guests at Staccato Ranch, advising them on firearms, memberships, gear, and ranch offerings. The role guides customers through safe handling protocols and required compliance steps, including Form 4473s and background checks, while supporting a premium hospitality experience and driving retail and membership sales. The associate supports daily retail store operations by maintaining a clean, organized, and welcoming environment; keeping inventory records accurate; replenishing stock; and assisting with inventory audits. They provide knowledgeable, professional service in person and over the phone, maintain merchandise displays in line with brand standards, process transactions using the POS system, and help coordinate events, product launches, and Ranch-hosted experiences. The role collaborates with the Retail Manager and cross-functional teams and supports compliance with ATF and internal firearms-handling and documentation policies.
Requirements
- At least 2 years of experience in retail, hospitality, or customer service.
- Strong attention to detail and excellent organizational skills.
- Ability to thrive in a fast-paced, high-performance environment.
- Friendly, team-oriented attitude and passion for delivering best-in-class service.
- Comfort handling firearms or willingness to be trained in firearms safety protocols.
- Must be eligible to work in a firearms retail environment under applicable federal and state laws.
Nice To Haves
- Experience in the firearms or outdoor industry.
Responsibilities
- Support day-to-day operations of the Staccato Ranch retail store and maintain a clean, organized, welcoming environment.
- Advise guests on firearms, memberships, gear, and ranch offerings, and provide professional customer service in-store and over the phone.
- Guide customers through safe firearm-handling protocols and required compliance steps, including Form 4473s and background checks.
- Maintain accurate inventory records, replenish stock, and assist with inventory audits.
- Assist with merchandise displays and ensure product placement aligns with brand standards.
- Process sales transactions accurately and efficiently using the POS system.
- Help coordinate special events, product launches, and Ranch-hosted experiences as needed.
- Collaborate with the Retail Manager and cross-functional teams, including Marketing, Training, and Customer Service, to enhance the Ranch experience.
- Support compliance with ATF and internal policies for firearms handling and documentation.
- Support retail and membership sales while delivering a premium hospitality experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
