Retail Sales Associate
About The Position
The Retail Associate is responsible for helping ensure Customers have a positive shopping experience by providing courteous, friendly service, following company best practices, maintaining clean work areas, and ensuring merchandise is properly presented. Associates are expected to perform assigned tasks throughout their working hours and may work in different areas of the Store as business needs require. Additional tasks may be requested when they support Customer service and operational goals. The role includes maintaining a safe and secure shopping environment; assisting Customers and responding to their questions and service needs; operating registers and handling transactions according to company policies; cleaning and maintaining Store areas; organizing, recovering, sizing, and merchandising merchandise; and following loss prevention, merchandise protection, and confidentiality practices. Associates are expected to demonstrate integrity, urgency, accuracy, and professionalism in interactions with Customers and fellow Associates.
Requirements
- Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to use Store equipment, including PDTs, registers, and PCs, as required.
- Ability to spend up to 100% of working time standing, walking, and moving around the Store.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull, and lift more than 25 pounds.
- Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
- For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.
Responsibilities
- Practice safe behaviors, maintain awareness on the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
- Treat Customers and fellow Associates respectfully and courteously, and recognize fellow Associates through Company programs.
- Assist Customers with merchandise and questions, greet them throughout the Store, respond promptly to service calls, and resolve issues or involve Store Leadership when needed.
- Operate registers and follow policies for cash, check, charge card, refund, void, and offline transactions; handle bankable tenders accurately.
- Represent and support the Company brand and maintain a professional appearance in accordance with the dress code.
- Clean and maintain merchandise, Customer, and Team areas, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
- Perform assigned sizing and merchandise recovery to keep the Store neat, clean, organized, and merchandised to standards.
- Move newly received merchandise to the sales floor promptly and merchandise it according to company best practices and monthly presentation guidelines.
- Maintain familiarity with merchandise and brand names to assist Customers.
- Follow Loss Prevention Awareness, Shortage Highway, Store Protection Specialist (where applicable), merchandise protection, and Mark-Out-of-Stock policies.
- Safeguard confidential information, cash, credit card information, and merchandise.
- Work efficiently by executing Store best practices and minimizing unnecessary steps and touches.
- Perform a range of Store functions as assigned according to business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
