Retail Sales Associate

EZCORP • Baytown, TX

7d • $11 - $15 • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also referred to in the posting as a Retail Customer Service Representative or Pawnbroker, for its EZPawn store in Baytown, Texas. The role provides daily customer interaction and service, including assisting with sales and reaching mutually satisfying agreements with customers regarding pawn items such as jewelry, electronics, and musical instruments. Team members are expected to provide a friendly, courteous, and respectful customer environment.

The position offers a structured career path. Employees begin as trainees in a paid five-week training program and receive a $0.50-per-hour raise and promotion to Pawnbroker upon completion. They may continue into a Pawnbroker Certification Program for an additional $1 per hour, pursue promotion to Lead Pawnbroker (Shift Manager), and apply for a Store Manager in Training role with a 12-week training program.

The stated pay range is $11.00 to $15.00 per hour, based on experience. The posting also describes monthly uncapped bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual skills.

Responsibilities

• Greet customers and interact with them in person and by phone.
• Provide excellent customer service and maintain a friendly, courteous, and respectful environment.
• Assist customers with sales and negotiate mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free medical insurance for the team member only when selecting the UnitedHealthcare Choice Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week trainee program with a $0.50-per-hour raise and promotion to Pawnbroker upon completion.
• Pawnbroker Certification Program with an additional $1-per-hour increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED