Retail Sales Associate

EZCORP • Dallas, TX

10d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn store in Dallas, Texas. The role offers customer-facing retail work in a fast-paced environment, with opportunities to develop skills and advance through a structured career path. New hires begin as trainees in a five-week paid training program; completing the program brings a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue through the Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) position, and later apply for an Assistant Manager position with a six-month training program.

The associate interacts with customers in person and by phone, supports sales and pawn transactions, and helps customers reach mutually satisfying agreements concerning items such as jewelry, electronics, and musical instruments. The role helps maintain a friendly, courteous, and respectful store environment.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivated, positive, and outgoing personality with a strong work ethic.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Greet and interact with customers in person and by phone.
• Provide excellent customer service in a friendly, courteous, and respectful manner.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages based on experience.
• Monthly uncapped bonus potential based on store and individual performance.
• Paid five-week training program.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED