Retail Sales Associate

EZCORP • Pasadena, TX

11d • Onsite

About The Position

EZCORP is hiring Retail Sales Associates, also referred to in the posting as Retail Customer Service Representatives or Pawnbrokers, for its EZPawn location at 1710 Shaver St., Pasadena, Texas 77502. The role involves daily customer interaction and helping customers reach mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members are expected to provide a friendly, courteous, and respectful customer environment in the store.

The position offers a structured career path. New hires start as Trainees in a five-week paid training program and receive a $0.50 raise and promotion to Pawnbroker upon completion. Team members can pursue a Pawnbroker Certification Program for an additional $1 per hour, advance to Lead Pawnbroker (Shift Manager), and apply for a Store Manager in Training position with a 12-week training program.

The stated pay range is $11.00 to $15.00 per hour, based on experience. The posting also mentions competitive wages, monthly uncapped bonuses based on store and individual performance, and benefits including health insurance, a 401(k) with company match, paid time off, holiday pay, and a store discount. It specifies no-cost medical insurance for the team member only when selecting the UnitedHealthcare Choice Plan.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test.
• Adherence to company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Greet customers and provide excellent customer service in person and over the phone.
• Interact with customers and help reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Follow company policies, procedures, and regulations.

Benefits

• Health insurance, including no-cost team-member-only medical insurance when selecting the UnitedHealthcare Choice Plan.
• Competitive wages.
• Monthly uncapped bonuses based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Paid five-week trainee training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED