Retail Sales Associate

Thrift World•Omaha, NE

About The Position

The Retail Sales Associate supports daily Thrift World store operations and helps create a welcoming, organized, and safe shopping experience. This hands-on role serves customers at the register, accepts donations, prepares and places merchandise on the sales floor, and helps keep merchandise secure and ready for customer shopping. The associate provides friendly, efficient service and works with the team to meet store goals. Thrift World is a retail thrift store company that promotes recycling and reuse of used clothing, accessories, and other household goods in partnership with nonprofit organizations. Founded in Omaha, Nebraska, in 1996, the company supports nonprofit partners, helps divert waste from landfills, and creates local jobs through retail, export, and e-commerce operations.

Requirements

Strong customer service and communication skills, including positive language and attentive listening.
Ability to multitask, pay attention to detail, and work independently or as part of a team.
Ability to learn register procedures, accurately handle cash transactions, and adapt to point-of-sale systems and other store technology.
Ability to follow donation acceptance guidelines, pricing procedures, safety practices, and management direction.
Reliable attendance and ability to work a flexible schedule based on store needs.
Ability to stand and walk for extended periods; reach, bend, stoop, kneel, and crouch; and lift or move merchandise weighing up to 50 pounds.
Ability to use approved equipment or team assistance for heavy, bulky, or awkward items.

Responsibilities

Greet customers and donors, answer questions, assist with merchandise, and provide friendly, respectful service.
Scan merchandise, process payments accurately, handle cash according to company procedures, and refer overrides or exceptions to an authorized team member.
Accept donations according to company guidelines, inspect items for condition and suitability, and courteously explain acceptance decisions.
Sort, clean, prepare, and price donated merchandise according to store procedures and management direction.
Move donations to the sales floor promptly, replenish merchandise, and maintain organized, easy-to-shop displays.
Ensure merchandise is safely placed and secure, keep aisles, exits, and walkways clear, remove unsafe items from customer access, and promptly report hazards or damaged merchandise.
Assist with loading and unloading donations and customer purchases, using safe lifting practices, approved equipment, and team assistance as needed.
Keep checkout, donation receiving, storage, and sales floor areas clean and orderly; replenish supplies, sweep, and empty trash at shift end.
Follow safety and loss prevention procedures.
Inform customers about promotions, upcoming sales, and store activities; learn about merchandise to answer questions and help customers find items.
Address customer or donor concerns calmly and respectfully, follow store procedures, and involve management when needed.
Thank customers and donors, share feedback and operational concerns with management, demonstrate ethical conduct, and perform other related duties as assigned.