Retail Sales Associate

WILD BILLS TOBACCO STAFFING LLC • Alpena, MI

2d

About The Position

Wild Bill’s Tobacco is hiring a Retail Sales Associate to provide customer service and support the operation of a retail store. The company has over 200 locations and over 900 employees and promotes from within. Associates help customers find products, build customer relationships, meet sales goals, maintain store standards, and carry out operational procedures. The position may require travel within a 15-mile radius of the home store for shift coverage. Associates must be able to work shifts of 4 to 12 hours standing on the sales floor and perform the physical tasks listed in the posting.

Requirements

• High school completion or equivalent.
• Must be at least 21 years old.
• Experience in retail environments and customer service.
• Professional, energetic, and positive attitude.
• Excellent written, verbal, and interpersonal communication skills.
• Flexible scheduling availability.
• Ability to work shifts ranging from 4 to 12 hours standing on the sales floor.
• Ability to twist, bend, squat, lift, and reach overhead.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide excellent customer service by greeting customers, answering phones, assessing customer needs, and responding positively.
• Answer questions and resolve customer inquiries and concerns.
• Build customer relationships and suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge.
• Participate in marketing efforts to solicit new business and promote the brand inside and outside the store.
• Assist with store functions in compliance with company policies and procedures.
• Keep the store clean and well stocked.
• Follow company policies and procedures.
• Travel within a 15-mile radius of the home store for shift coverage, as needed.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
• Complete paperwork and transactions accurately according to company policies and procedures.
• Maintain the appearance of the store, back room, restrooms, and individual work area.
• Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
• Assist with other tasks, duties, or projects assigned by management.
• Open and close the store, including locking doors and setting the alarm.

Benefits

• Health, dental, vision, and life insurance for full-time employees after 60 days of employment.
• 401(k) after 90 days of employment.
• Flexible work schedule.
• Discounts on store products.
• Development and growth opportunities.
• Spiffs (commission).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED