Retail Sales Associate

Verizon • Annapolis, MD

3d • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a team in a Verizon retail store to generate sales, provide exceptional customer service, and help customers find technology products and services that meet their needs. You will learn about customers’ needs, recommend solutions, communicate product insights, and close sales. The role also includes ongoing training and development in merchandising and inventory operations, outbound calls and text messages to interested Verizon customers, and opportunities to connect with the community at Verizon-sponsored events outside the store.

This is an onsite, worksite-based role with 40 scheduled weekly hours. Employees must be willing to work evenings, weekends, and holidays, with schedules provided four weeks in advance, and may have opportunities to pick up additional shifts during busy periods. Compensation includes hourly base pay and individual commissions tied to sales performance. The Maryland starting base rate listed is $18.27 per hour; compensation varies by geography, hours worked, and performance.

Requirements

• High school diploma or GED.
• One or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Openness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales by using knowledge of technology and providing exceptional customer service.
• Build connections with customers and ask questions to uncover their needs.
• Present product insights and recommend complete solutions to customers.
• Close sales by communicating effectively and providing simple, intuitive technology solutions.
• Participate in ongoing training and develop skills in merchandising and inventory operations.
• Contact interested current Verizon customers by outbound calls and text messages to grow the customer base.
• Engage with the community at off-site Verizon-sponsored events to expand the customer base.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and incentives.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts of up to 50% on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel, and more.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance and group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED