Retail Sales Associate

EZCORP • Chicago, IL

10d • $18 - $18 • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn store at 3711 W. Fullerton Ave., Chicago, Illinois. The role offers an opportunity to develop retail and customer-service skills through a structured career path in a fast-paced store environment. New hires begin as trainees in a five-week paid training program; completion brings a $0.50-per-hour raise and promotion to Pawnbroker. Employees may pursue Pawnbroker Certification for an additional $1 per hour and advance to Lead Pawnbroker (Shift Leader) or Assistant Manager, which includes a six-month training program.

The position involves daily customer interactions, assisting with sales and reaching mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful customer environment. Pay is listed as $17.50 to $18.00 per hour based on experience, with bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivated, positive, outgoing, and strong work ethic.
• Ability to pass a criminal background check and drug test after a conditional offer.
• Adhere to company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet and interact with customers in person and by phone, providing excellent customer service.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Help customers with sales and agreements involving pawn items.

Benefits

• Free employee-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED