About The Position

As a Retail Sales & Recovery Colleague, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. You contribute to a warm environment that encourages customers to return and support your team in achieving sales goals through consistent, high-quality service. Colleagues begin each day prepared by reviewing goals, new arrivals, top sellers, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers and create friendly, personal conversations; recover the sales floor and fitting rooms; update signs and pricing; and support merchandise moves. They share Loyalty program benefits, make sure customers have what they need, and provide a sincere closing interaction. Colleagues support one another through honesty, care, and collaboration, and continually work to improve, achieve sales goals, and deliver individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in team settings.
  • Be comfortable using electronic devices.
  • Be able to talk, lift, move constantly, stand, and reach with arms and hands.
  • Be able to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and cash registers, and be able to process register transactions.

Responsibilities

  • Welcome customers and provide friendly, personal service that encourages them to return.
  • Keep the sales floor clean, organized, visually engaging, and ready for customers.
  • Recover and maintain the sales floor and fitting rooms.
  • Maintain merchandise displays and support merchandise moves.
  • Update signs and pricing.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Share Loyalty program benefits and ensure customers have what they need.
  • Support coworkers through honesty, care, and collaboration.
  • Work toward sales goals and contribute to individual and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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