About The Position

As a Retail Sales & Recovery Colleague, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. You foster a warm environment that encourages customers to return and support your team in achieving sales goals through consistent, high-quality service. The role includes preparing the sales floor, reviewing goals, new arrivals, top sellers, and promotions, and engaging customers with a warm welcome and personal conversations. You maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, ensure customers have what they need, and collaborate with colleagues to serve customers and communities. You are expected to continually improve, take pride in your work, achieve sales goals, and learn from others to support individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Hours depend on business needs and colleague availability.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
  • Be comfortable using electronic devices.
  • Meet the physical requirements of the position, including talking, lifting, frequent movement, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Welcome customers and provide friendly, personal service.
  • Maintain a clean, organized, and customer-ready sales floor, merchandise displays, and fitting rooms.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
  • Share loyalty program benefits and ensure customers have what they need.
  • Collaborate with colleagues to serve customers and communities.
  • Work toward sales goals and contribute to individual and store results.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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