About The Position

As a Retail Sales & Recovery Colleague, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. You foster a warm environment for customers while supporting the team in achieving sales goals through consistent, high-quality service. Colleagues prepare the sales floor, review goals and product information, welcome customers, and create friendly conversations. They recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share Loyalty program benefits, and help customers complete their shopping experience. They collaborate with coworkers and continually work to improve service and achieve individual and store results.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
  • Be comfortable using electronic devices.
  • Meet the physical requirements of talking, lifting, moving, standing, and reaching; standing for at least two consecutive hours; lifting at least 25 pounds; stooping, kneeling, crouching, and climbing ladders; and reaching above eye level.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Keep the sales floor clean, organized, visually engaging, and ready for customers.
  • Maintain merchandise displays and tidy fitting rooms.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Welcome customers and create friendly, personal conversations that encourage them to return.
  • Recover the sales floor and fitting rooms throughout the day.
  • Update signs and pricing and support merchandise moves as needed.
  • Share Loyalty program benefits and ensure customers have what they need.
  • Support coworkers through honest, caring, and collaborative teamwork.
  • Work toward sales goals and learn from others to achieve individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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