Seasonal Retail Sales and Recovery Associate, Los Cerritos Center

Macy's•Cerritos, CA

3d•Onsite

About The Position

As a Retail Sales and Recovery Associate, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and keeping the sales floor customer-ready. You contribute to a warm environment that encourages customers to return and support team sales goals through consistent, high-quality service. Colleagues prepare the sales floor for customers, review goals and information about new arrivals, top sellers, and promotions, and engage customers with a friendly welcome and personal conversations. Throughout the day, they recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, take pride in their work, and seek to improve and learn from each other. This is a seasonal role. Scheduling depends on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week; the posting does not specify the schedule for this role.

Requirements

Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
Be comfortable using electronic devices.
Be able to talk, lift, move constantly, stand, and reach with arms and hands.
Stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create a welcoming shopping experience through friendly, attentive customer service.
Keep the store clean, organized, and customer-ready by maintaining merchandise displays, recovering the sales floor, and tidying fitting rooms.
Review sales goals, new arrivals, top sellers, and promotions to stay informed and ready to assist customers.
Welcome customers and engage them in friendly, personal conversations.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
Collaborate with colleagues and contribute to sales goals and store results.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice