Holiday Gift Guide Retail Sales Ambassador, Mayfair - Full Time

Macy's • Wauwatosa, WI

2d

About The Position

As a Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You build repeat clientele and serve as an expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. The position is full-time; full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.

The role provides an exceptional customer experience, supports vendor relationships and sales events, maintains the sales floor, and uses Macy’s point-of-sale systems and company devices. It requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance. The position involves standing, lifting, reaching, and other physical activities.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic, positive attitude, with vision and creativity.
• Self-starter able to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision and ability to use computers, handheld equipment, and cash registers to process transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Act as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, turnover, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and vendor partners.
• Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed