Holiday Gift Guide Retail Sales Ambassador, Mayfair - Full Time

Macy's•Wauwatosa, WI

2d•$15 - $21•Onsite

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for your vendor, brand, or area. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role also includes building brand-specific clientele, supporting sales and marketing events, maintaining the sales floor, and providing an exceptional customer experience.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Ability to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision and ability to use computers and other technology, including handheld equipment and cash registers, to process transactions.

Responsibilities

Provide an exceptional customer experience and prioritize the customer.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Foster acceptance and respect and strengthen authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice