Retail Sales Ambassador - Sportswear Ready to Wear, Cape Cod - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for your assigned vendor, brand, or area. You communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. The role also involves delivering exceptional customer service, building brand-specific clientele, supporting marketing, and planning vendor-sponsored and other sales events. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter able to work independently and as part of a team.
- Excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, with ability to collaborate across departments.
- Comfort with computers, mobile devices, and frequent use of radio frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift, move, stand, reach with arms and hands, stoop, kneel, crouch, climb ladders, and perform tasks requiring color vision.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience, keeping the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, ensuring sales and participation goals are met.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendor partners.
- Execute strategic merchandising initiatives for the assigned vendor, brand, or area.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
