Retail Sales Ambassador - Sportswear Ready to Wear, Crossgates - Full Time

Macy's • Albany, NY

5d • $17 - $22 • Onsite

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling items, and building repeat clientele. You serve as an expert for your assigned vendor, brand, or area; communicate customer needs and shopping patterns to leaders and vendors; and execute merchandising initiatives. The role also supports vendor events and local marketing while providing an exceptional customer experience and fostering an inclusive, respectful environment.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic, positive attitude, vision, and creativity.
• Self-starter who can work independently and as part of a team, with excellent time management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
• Comfort with computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 30 pounds.
• Ability to perform reaching above eye level and tasks requiring color vision.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Prioritize the customer and provide an exceptional customer experience.
• Greet customers, recommend products, and upsell additional items.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Develop and implement practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Execute strategic merchandising initiatives for the assigned vendor, brand, or area.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed