Retail Sales Ambassador - Sportswear Ready to Wear, Columbia Center - Full Time

Macy's • Kennewick, WA

5d • Onsite

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role also involves coordinating vendor relationships and events, maintaining sales-floor presentation, and providing a welcoming and respectful customer and colleague experience. Full-time colleagues are typically scheduled to work 30 or more hours per week, with schedules dependent on business needs and colleague availability.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic, positive attitude, with vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to reach above eye level and perform the physical tasks described for the role.
• Color vision.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell.
• Act as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, turnover, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Promote an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and vendors.
• Carry out strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed