Retail Sales Ambassador - Sportswear Ready to Wear, Columbia Center - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling additional items, and cultivating repeat clientele. You serve as the expert for your assigned vendor, brand, or area, communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. The role also involves supporting vendor relationships and events, maintaining the sales floor, and delivering an inclusive and exceptional customer experience. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Ability to work independently and as part of a team, with excellent time-management skills.
- Ability to effectively communicate and present information to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level; and have color vision.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is always the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, ensuring sales and participation goals are met.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendors.
- Execute strategic merchandising initiatives for the assigned vendor, brand, or area.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
