Retail Sales Ambassador - Tailored Clothing, Galleria at Crystal Run - Full Time

Macy's • City of Middletown, NY

3d • $16 - $22 • Onsite

About The Position

As a Retail Sales Ambassador for tailored clothing, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling additional items, and cultivating repeat clientele. You serve as an expert for the vendor, brand, or area you represent, communicate customer needs and shopping patterns to leadership and vendor partners, and carry out strategic merchandising initiatives. The role also involves supporting vendor relationships, organizing customer-facing events, and maintaining an excellent customer experience and sales floor.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic, positive attitude.
• Vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to meet the physical demands of the role, including lifting at least 30 pounds, standing for at least two consecutive hours, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and vendor partners.
• Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed