Holiday Gift Guide Retail Sales Ambassador, Downey Stonewood Center
About The Position
As a Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and cultivating repeat clientele. You serve as an expert for the vendor, brand, or area you represent, communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role focuses on providing an exceptional customer experience, building brand-specific clientele, and supporting sales through customer-facing vendor events and effective merchandising. You work with vendors, personal stylists, store leadership, colleagues, and customers. The position requires at least one year of prior selling or retail experience and flexible availability, including days, evenings, weekends, and holidays. Physical requirements include standing, lifting, moving, reaching, and other activities described below.
Requirements
- At least one year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team.
- Excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, with the ability to collaborate across departments.
- Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform constant moving, standing, reaching, stooping, kneeling, crouching, and ladder climbing.
- Color vision and ability to reach, including above eye level.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors and personal stylists and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Communicate customer needs and shopping patterns to leadership and vendor communities.
- Execute strategic merchandising initiatives for the vendor, brand, or area represented.
- Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
