Holiday Gift Guide Retail Sales Ambassador, Montebello Town Center

Macy's • Montebello, CA

4d • Onsite

About The Position

As an Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as an expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role focuses on creating an exceptional customer experience, building brand-specific clientele, and supporting vendor events and sales goals. Hours depend on business needs and colleague availability; Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic, positive attitude, vision, and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide an exceptional customer experience and prioritize the customer.
• Greet customers, recommend products, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, turnover, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed