Retail Sales Ambassador - Sportswear Ready to Wear, Henderson Galleria at Sunset - Full Time

Macy's • Henderson, NV

4d • $15 - $21 • Onsite

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional products. You serve as an expert for the vendor, brand, or area you represent, cultivate repeat clientele, communicate customer needs and shopping patterns to leadership and vendors, and execute merchandising initiatives. You also act as a liaison between designated vendors, personal stylists, and store leadership, and plan and lead customer-facing vendor-sponsored events. The role requires maintaining an orderly sales floor, building brand-specific clientele, and using Macy’s point-of-sale systems and company devices to complete sales while providing a welcoming customer experience.

This position is based at the Henderson Galleria at Sunset and is listed as full time. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The role involves frequent standing and movement, lifting, reaching, and using computers, mobile devices, radio-frequency equipment, and cash registers.

Requirements

• At least one year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to stand for at least two consecutive hours, lift at least 30 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide an exceptional customer experience by making customers the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program, including mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed