About The Position
The Retail Sales Advanced Associate is the store’s customer service specialist and reports to the Store Manager. The role focuses on exceeding customer expectations by listening to customers’ needs, identifying suitable products, providing in-depth product information, and closing sales. Associates average at least 12 hours per week, depending on business seasonality, and must have open weekend availability; religious exemptions will be considered.
Requirements
- Strong communication skills.
- Ability to calculate figures and amounts, including discounts and percentages.
- Ability to stand for long periods, read computer terminals, and push, pull, move, lift, or carry objects weighing at least 25 pounds.
- Ability to maneuver around the sales floor and stockroom and perform repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
- High school diploma or GED, or six months of retail or related experience.
- Average availability of at least 12 hours per week, based on business seasonality.
- Open availability on weekends; religious exemptions will be considered.
Responsibilities
- Meet and exceed sales goals.
- Maintain brand and operational standards, including visual presentation and cleanliness.
- Proactively manage customer needs and exceed expectations by using the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles, and saying the six standard phrases.
- Know fitting room standards and assist when needed.
- Act as cashier when required, following cashier protocol.
- Process shipments and ensure merchandise is represented on the sales floor in full size runs.
- Assist management in identifying and resolving store issues.
- Provide customers with product and brand knowledge.
- Follow company policies and procedures and notify management of infractions.
- Assist with special projects as assigned by management.
Benefits
- Competitive compensation.
- Promotion opportunities every three months based on individual performance.
- Career advancement opportunities for driven team members who consistently deliver strong results.
- Medical, dental, and vision coverage for full-time employees only.
- 401(k) plan with a 100% match on the first 3% contributed and a 50% match on the next 2%, for full-time employees only.
- Vacation and personal time off for full-time employees only.
- 30% employee merchandise discount.
- Employee referral bonus.
- Commuter benefits accounts.
- Sick and safe leave as prescribed by law.
- Eight paid holidays and 1.5 times the employee’s regular rate for all hours worked on stated holidays.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
