Part Time Retail Safety Associate

Goodwill Industries of Southeastern Wisconsin, Inc. • Milwaukee, WI

11d

About The Position

Goodwill is hiring a part-time Retail Safety Associate to help provide a safe, welcoming, and efficient environment while supporting the organization’s mission. The position combines proactive security measures with customer service and focuses on theft deterrence, hazard prevention, incident readiness, and community engagement. The role typically involves projects and tasks spanning one day to three months.

The associate welcomes and guides customers, explains Outlet shopping guidelines and bin rotation procedures, conducts visible patrols and safety inspections, documents incidents and observations, and responds to concerns using professional de-escalation techniques. The associate also supports emergency preparedness, evacuation readiness, severe weather procedures, safe-walk services, and ongoing safety initiatives. Weekend availability is required. The position involves general supervision, with work regularly reviewed by a manager or senior coworker.

Requirements

• Two years of college education or equivalent experience.
• At least one continuous year of security experience involving frequent public contact.
• Excellent interpersonal communication skills.
• Basic computer skills.
• Ability to communicate effectively and professionally, verbally and in writing, with customers, coworkers, supervisors, and subordinates.
• Weekend availability.
• Ability to walk, sit, or stand for periods exceeding 60 minutes.
• Ability to run, climb, and/or carry fire extinguishers weighing up to 50 pounds.
• Ability to assist in lifting sick or injured persons weighing more than 75 pounds.
• Ability to perform duties in adverse weather, including extreme cold, heat, dry, or wet conditions.
• Ability to work in an area with possible exposure to blood and other potentially infectious material.

Responsibilities

• Welcome customers, explain Outlet shopping guidelines, provide direction on bin rotation procedures, and promote a positive, respectful shopping experience.
• Conduct visible patrols of sales floors, bin areas, donation zones, entrances, exits, and parking lots; monitor high-traffic and high-risk areas and communicate with VoCoVo, Asset Protection, and local law enforcement when needed.
• Conduct and document routine safety inspections throughout the facility, including walkways, restrooms, breakrooms, loading zones, and parking lots.
• Promote the “See Something, Say Something” safety culture and coordinate emergency preparedness drills with the Safety Department.
• Use NetTrack to report incidents, share safety and loss prevention observations in team meetings, and respond promptly to concerns using professional de-escalation techniques.
• Review incident trends and operational observations, recommend process improvements, and help prevent future safety or security concerns through proactive measures and training.
• Support team member safety by providing safe-walk services when needed, communicating with leadership, and assisting with safety concerns.
• Monitor sales floor conditions, bin rotation activities, and customer behavior; identify and communicate hazards, unsafe practices, and operational concerns.
• Maintain a visible presence during peak shopping periods and bin rotations, answer customer questions, reinforce Outlet guidelines, and help prevent disruptive or unsafe behavior.
• Serve as the location’s Safety Captain, supporting emergency preparedness, evacuation readiness, severe weather response procedures, and ongoing safety initiatives.
• Maintain current training and proficiency in verbal de-escalation, conflict resolution, crisis intervention, and emergency response procedures.
• Plan and manage assigned work and special assignments, and follow through on learning and skill-building needed to adapt to change.
• Use technical skills and knowledge to manage day-to-day tasks under general supervision.
• Represent Goodwill in the wider community and promote a welcoming environment for customers, donors, and community partners; participate in volunteer opportunities as schedule and interest permit.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Some roles may be eligible to participate in an incentive plan; participation does not guarantee payment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree