Part-time Retail Associate

Houston Rockets -- Toyota Center•Houston, TX

About The Position

The Retail Associate contributes to total store results for the Houston Rockets Team Shop by providing customers with a complete shopping experience through product knowledge and active engagement. The role is responsible for assigned retail products and associated cash, and for selling merchandise to customers in a positive and professional manner. The associate supports store operations, inventory control, merchandise upkeep, payment processing, point-of-sale transactions, and the setup and breakdown of retail locations during events. The role also provides customer service on the sales floor and at the register, helps customers locate and select products, and assists fellow employees in delivering strong sales and customer service.

Requirements

High school degree.
At least two years of retail and/or sales experience.
Excellent customer service and communication skills.
Highly motivated.
Ability to manage multiple tasks and work in a team environment.
Professional and gracious demeanor at all times.
Ability to meet sales goals.
Excellent energy level and ability to maintain it for the entire shift.
Dependability.
Ability to report to work in a presentable manner.
Ability to take directions from a supervisor and follow through.
Must pass a background and credit check.
Must pass a basic math skills test.
Ability to adjust to changing work hours and locations as needed.
Ability to lift a minimum of 20 pounds.
Physical mobility; duties require standing, sitting, walking, handling or feeling, reaching, stooping, kneeling, crouching or crawling, talking, and hearing.
Close vision and ability to adjust focus.

Responsibilities

Demonstrate the One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
Maintain and control merchandise inventory.
Perform store opening, operating, and closing duties.
Maintain merchandise and fixtures.
Perform physical inventories regularly.
Execute all forms of payment.
Operate the point-of-sale register for transactions.
Set up and take down retail locations during most events.
Provide customer service during transactions, both on the floor and at the point of sale.
Welcome customers by greeting them and helping them.
Direct customers to racks and counters and suggest items.
Advise customers by providing product information.
Assist fellow employees with selling to support successful transactions and customer service.