Part Time Retail Safety Associate

Goodwill Greater Milwaukee & Chicago•Milwaukee, WI

10d

About The Position

Goodwill is hiring a part-time Retail Safety Associate to help create a safe, welcoming, and efficient environment for customers, donors, team members, and community partners. The position combines proactive security measures and customer service, with a focus on theft deterrence, hazard prevention, incident readiness, and support for Goodwill’s mission. Weekend availability is required. The role provides hands-on experience in customer engagement, safety awareness, conflict resolution, de-escalation, incident response, and loss prevention. Work typically involves projects and tasks spanning one day to three months, under general supervision, with work regularly reviewed by a manager or senior coworker. The associate serves as the location’s Safety Captain and supports emergency preparedness, evacuation readiness, severe-weather procedures, and ongoing safety initiatives. The role also includes community engagement as a Goodwill ambassador and participation in volunteer opportunities as schedule and interest permit. Other duties may be assigned. The position requires the ability to walk, sit, or stand for periods exceeding 60 minutes; run, climb, and/or carry fire extinguishers weighing up to 50 pounds; and assist with lifting sick or injured persons weighing more than 75 pounds. Duties may be performed in adverse weather, including extreme cold, heat, dry, or wet conditions, and in areas with possible exposure to blood and other potentially infectious materials. Goodwill Greater Milwaukee & Chicago states that compensation placement depends on education, experience, internal equity, market demands, and other qualifying criteria. Certain roles may be eligible for an incentive plan, subject to its terms and conditions. Benefits may include medical, dental, vision, short- and long-term disability, life insurance, a retirement plan, paid time off, and more; eligibility and specifics vary by employment category.

Requirements

Two years of college education or equivalent experience.
At least one continuous year of security experience with frequent public contact.
Excellent interpersonal communication skills.
Basic computer skills.
Ability to communicate effectively and professionally, verbally and in writing, with customers, coworkers, supervisors, and subordinates.
Weekend availability.
Ability to walk, sit, or stand for periods exceeding 60 minutes.
Ability to run, climb, and/or carry fire extinguishers weighing up to 50 pounds.
Ability to assist in lifting sick or injured persons weighing more than 75 pounds.
Ability to perform duties in adverse weather, including extreme cold, heat, dry, or wet conditions.
Ability to work in an area with possible exposure to blood and other potentially infectious materials.
Demonstrates customer focus, sensitivity to cultural differences, effective communication, situational adaptability, results orientation, and accountability.

Responsibilities

Welcome customers and explain Outlet shopping guidelines, bin rotation procedures, and other directions using a positive and respectful approach.
Conduct visible patrols of the sales floor, bin areas, donation zones, entrances, exits, and parking lots.
Monitor high-traffic and high-risk areas, communicate in real time using VoCoVo, and partner with Asset Protection and local law enforcement when needed.
Inspect facility areas—including bin rotation areas, walkways, restrooms, breakrooms, loading zones, and parking lots—and document observations and potential hazards.
Promote the “See Something, Say Something” safety culture, encourage awareness, report concerns, and coordinate emergency preparedness drills with the Safety Department.
Use NetTrack to report incidents accurately, share safety and loss-prevention observations in team meetings, and respond to customer and team member concerns with professional de-escalation techniques.
Review incident trends and operational observations, identify patterns, recommend process improvements, and help prevent future safety or security concerns through proactive measures and training.
Support team member safety by providing safe-walk services when needed, maintaining communication with leadership, and assisting with safety concerns throughout the facility.
Monitor sales floor conditions, bin rotation activities, and customer behavior to help maintain a safe and organized shopping environment.
Identify hazards, unsafe practices, and operational concerns and communicate them appropriately.
Maintain a visible presence during peak shopping periods and bin rotations, engage customers, answer questions, reinforce Outlet guidelines, and help prevent disruptive or unsafe behavior through positive interaction.
Serve as the location’s Safety Captain and support emergency preparedness, evacuation readiness, severe-weather response procedures, and ongoing safety initiatives.
Maintain current training and proficiency in verbal de-escalation, conflict resolution, crisis intervention, and emergency response procedures.
Plan and manage routine work and special assignments, follow through on learning and skill building, and adapt to change.
Promote a welcoming environment for customers, donors, and community partners and participate in volunteer opportunities as schedule and interest permit.
Complete other duties and responsibilities as assigned.