Retail Rock Climbing Lead

DICK'S Sporting Goods • Johnson City, NY

5d • Onsite

About The Position

The Climbing Lead brings climbing expertise to the retail climb department by outfitting customers, activating the in-store rock wall experience, and driving climbing engagement, training, and educational programs for customers and teammates. The role monitors climbing activities, assists climbers, instructs people of different ages and experience levels, teaches lessons as needed or requested, and supervises climbing sessions.

Under the direction of the Assistant Store Manager, the Climbing Lead directs workflow and oversees daily climb department operations. The role also supports store operations and management, drives customer service and sales standards, maintains merchandise presentation and safety standards, and trains and mentors associates. The position may involve opening and closing the store, Front End and Cash Office functions, and other tasks assigned by management.

Requirements

• Climbing certification required.
• Must be at least 18 years old.
• Flexible availability, including nights, weekends, and holidays.

Nice To Haves

• Prior retail sales experience or other customer-focused experience preferred.

Responsibilities

• Monitor climbing activities and assist climbers.
• Direct workflow and oversee daily operations of the climb department under the direction of the Assistant Store Manager.
• Drive high-level customer service and follow company service and selling standards.
• Provide consultative customer advice and demonstrate product knowledge.
• Instruct climbing techniques to people of all ages and experience levels, teach lessons as needed or requested, and supervise climbing sessions.
• Maintain merchandise presentation by following floor sets, signing requirements, price changes, replenishment, recovery, and in-stock processes.
• Assist the store management team with general store supervision, including opening and closing the store and performing Front End and Cash Office functions.
• Assist the manager with department scheduling, workflow direction, daily guide assignments, and project status monitoring.
• Communicate company initiatives, programs, and promotions to department guides.
• Identify and correct safety concerns involving the rock wall and climbing equipment, and maintain company loss prevention standards and controls.
• Assist in creating, maintaining, and ensuring compliance with safety procedures for the building, service areas, climbing wall, and applicable field activities.
• Ensure the safety and security of teammates, customers, and property in accordance with local regulations.
• Ensure certifications are completed and up to date.
• Assist with training associates on company procedures and programs, including new associate training and cross-training current associates.
• Train and mentor new hires by sharing experience, knowledge, and best practices.
• Provide timely feedback on projects, tasks, and deliverables.
• Manage team-building events at the rock wall with guides.
• Perform other tasks as assigned by management.

Benefits

• The company offers a suite of benefits; details are available at www.benefityourliferesources.com.
• The company complies with applicable state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed