Retail Rock Climbing Lead

DICK'S Sporting Goods•Johnson City, NY

7d•$19 - $27•Onsite

About The Position

The Climbing Lead brings climbing expertise to the retail climbing department by outfitting customers and activating the in-store rock wall experience. The role drives climbing engagement, training, and education for customers and teammates; monitors climbing activities and assists climbers; and directs workflow and oversees daily department operations under the direction of the Assistant Store Manager. The position also supports store operations, drives results, maintains Company standards, and performs other duties as assigned.

Requirements

Climbing certification is required.
Applicants must be at least 18 years old.
Flexible availability, including nights, weekends, and holidays.

Nice To Haves

Prior retail sales experience or customer-focused experience is preferred.

Responsibilities

Drive the highest level of customer service in the department in line with Company service and selling standards.
Provide consultative customer advice and demonstrate excellent product knowledge.
Instruct climbing techniques for explorers of all ages and experience levels, and teach lessons as needed or requested.
Supervise climbing sessions and assist climbers.
Maintain merchandise presentation standards, including floor sets, signing, price changes, replenishment, recovery, and in-stock processes.
Assist the store management team with general store supervision, including opening and closing the store and performing Front End and Cash Office functions.
Assist the manager with department scheduling, workflow direction, daily guide assignments, and project status monitoring.
Communicate Company initiatives, programs, and promotions to department guides.
Identify and correct safety concerns involving the rock wall and climbing equipment, and maintain loss prevention standards and controls.
Assist in creating, maintaining, and ensuring compliance with safety-related operating procedures for the building, service areas, climbing wall, and, where applicable, the field.
Help ensure the safety and security of teammates, customers, and property in accordance with local regulations.
Ensure certifications are completed and up to date.
Train associates on Company procedures and programs, including new-associate training and cross-training.
Train and mentor new hires, share best practices, and provide timely feedback on projects, tasks, and deliverables.
Manage team-building events at the rock wall with guides.
Perform other tasks as assigned by management.