Retail Regional Manager-(Convenience Stores)

Northdale Oil Inc•Bemidji, MN

About The Position

The Retail Regional Manager is responsible for operational performance, profitability, and team development across an assigned region of convenience stores. The role partners closely with the Director of Retail Operations to drive sales growth, maintain operational excellence, develop talent, and ensure a consistent customer experience across all locations. Serving as a strategic leader and coach, the Regional Manager guides and supports Store Managers while promoting Northdale’s culture of accountability, passion for winning, forward-thinking, and a boldly optimistic attitude. The position contributes to company objectives through strong leadership, financial management, operational oversight, and employee development. Success includes building engaged Store Manager teams and a pipeline of future leaders; achieving sales, profitability, labor, and operational goals; maintaining safe, clean, well-stocked stores; ensuring regulatory and company-policy compliance; using performance data to improve results; and successfully executing store openings, remodels, special projects, and operational initiatives. Frequent travel between assigned stores is required, along with a flexible schedule that may include occasional evenings, weekends, holidays, and emergency situations. Occasional overnight travel may be required.

Requirements

Minimum of four years of multi-unit retail management experience preferred.
Demonstrated success leading multiple locations and developing management teams.
Advanced understanding of convenience store operations, merchandising, food service, inventory management, and labor optimization.
Experience managing budgets, labor costs, inventory controls, and profitability metrics.
Strong leadership, coaching, mentoring, and employee development skills.
Excellent verbal, written, and interpersonal communication skills.
Strong analytical and problem-solving abilities with a proactive, results-driven approach.
Ability to manage multiple priorities and perform effectively in a fast-paced environment.
Proficiency with retail reporting systems, labor management tools, and Microsoft Office applications.
Strong work ethic and commitment to continuous improvement and professional growth.
Valid driver’s license and acceptable driving record.
Frequent travel between assigned store locations is required.
Must be available to work a flexible schedule, including occasional evenings, weekends, holidays, and emergency situations as business needs dictate.
Occasional overnight travel may be required.

Nice To Haves

Bachelor’s degree in Business, Management, Retail Operations, or a related field preferred.
Convenience store experience preferred.

Responsibilities

Provide leadership and operational oversight for all stores in the assigned region, ensuring alignment with company goals, standards, and expectations.
Partner with the Director of Retail Operations and leadership team to develop and execute strategies for sales growth, profitability, operational excellence, and long-term success.
Recruit, develop, coach, and retain Store Managers and leadership talent while fostering accountability, engagement, and continuous improvement.
Support Store Managers with staffing, employee relations, training, performance management, customer service, food service, and operational execution.
Monitor and analyze sales, profitability, labor costs, food costs, inventory management, shrink, customer satisfaction, and overall store performance.
Conduct regular store visits and audits to check compliance with company standards, operating procedures, safety requirements, and regulations.
Lead talent development initiatives, including onboarding, training, succession planning, leadership development, and performance coaching.
Drive consistent execution of company programs, merchandising initiatives, marketing promotions, and brand standards across the region.
Build and maintain relationships with vendors, suppliers, community partners, and internal stakeholders.
Manage controllable expenses and identify opportunities to improve regional efficiency, productivity, and profitability.
Coordinate facility maintenance, equipment repairs, and vendor services to maintain safe, clean, and efficient store operations.
Support the opening, acquisition, remodeling, and integration of stores in the assigned region.
Demonstrate professionalism, sound judgment, strong communication, and exceptional customer service as a leader and role model.
Lead special projects and perform other duties as assigned.