Retail Receiving Support Associate - Overnight, Herald Square - Full Time

Macy's•New York, NY

About The Position

The Retail Receiving Support Associate, also known as an Overnight Receiving or Overnight Back of House Colleague, manages the flow of merchandise into the store. The role helps ensure products are received, processed, and made available for sale in a timely and efficient manner, while maintaining merchandise and the stockroom. The associate also assists customers, supports order fulfillment and pickup, and works with colleagues to meet department goals.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Self-starter who can adapt quickly to changing customer expectations and needs.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.

Responsibilities

Greet customers, answer questions, provide assistance, and address customer concerns promptly.
Receive and unload merchandise from delivery trucks, unpack vendor boxes, and remove packaging.
Sort and organize merchandise by type, size, or category and ensure items are properly labeled, tagged, or marked.
Keep the receiving area clean and organized.
Complete receiving and processing activities according to productivity standards, timelines, and asset protection, inventory control, and compliance procedures.
Ensure promotional signage is accurate and up to date.
Transfer merchandise to the stockroom or sales floor and assist with moving fixtures and merchandise for new product placement, season changes, and clearance sets.
Pick merchandise from the selling floor and pack it according to policies and techniques.
Process shippable returns and abandoned in-store pickup orders.
Retrieve customer orders from back-of-house storage and deliver them curbside.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Collaborate and communicate with team members and supervisors to achieve department goals and maintain a positive work environment.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice