Retail Receiving Support Associate, Staten Island - Full Time

Macy's•New York, NY

2d•$17 - $21

About The Position

As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time; and help keep the stockroom and sales floor running efficiently. The role also includes customer interactions: greeting shoppers, resolving issues, and delivering curbside orders with care. You contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. Colleagues support selling and sales goals while creating welcoming customer experiences. Daily work may include reviewing goals and product promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, assisting customers and fulfilling orders, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, supporting merchandise moves, completing orders, and preparing the stockroom and team for the next day. The role emphasizes collaboration, dependable service, continuous improvement, and achieving individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Support inventory accuracy and efficient store operations.
Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders.
Monitor alerts to help ensure BOPS orders are ready on time.
Deliver orders curbside and provide helpful customer service.
Greet customers, listen to their needs, and resolve issues.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals, products, and promotions and help prepare the store for success.
Collaborate with colleagues and support sales goals and store results.
Organize the stockroom and complete orders to prepare the team for the next day.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice