Retail Receiving Support Associate, Dadeland - Full Time
About The Position
As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick, pack, and retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor operating efficiently. The role also involves customer interactions, including warmly greeting shoppers, resolving issues, and carefully delivering curbside orders. You contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. Colleagues also support selling, sales goals, and welcoming customer experiences. Daily work may include reviewing goals and product promotions, receiving and tagging merchandise, organizing the stockroom, helping customers, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, supporting merchandise moves, completing orders, and preparing the stockroom for the next day. Colleagues are expected to support teammates and continually improve their work and results.
Requirements
- Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain an organized stockroom.
- Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders, while monitoring alerts to ensure they are ready on time.
- Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
- Help maintain a shoppable sales floor and fitting rooms by recovering areas, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
- Review goals, products, and promotions and contribute to sales goals and store results.
- Collaborate with colleagues and support the team with honesty, care, and effective communication.
- Wrap up daily work by organizing the stockroom, completing orders, and preparing for the next day.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
