Retail Receiving Support Associate, Staten Island - Full Time

Macy's•Staten Island, NY

About The Position

The Retail Receiving Support Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and customer experience. The role includes receiving and organizing merchandise, tagging items, picking and packing orders, retrieving orders from back-of-house storage, delivering orders curbside, monitoring alerts to ensure Buy Online Pickup In-Store orders are ready on time, and maintaining efficient stockroom and sales-floor operations. The associate also greets customers, listens to their needs, resolves issues, and provides helpful service during in-store interactions and curbside pickups. Colleagues prepare the store for daily operations by reviewing goals and learning about products and promotions. They help maintain a shoppable environment by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. At the end of the day, they organize the stockroom, complete orders, and help prepare the team for the next day. The role emphasizes teamwork, hospitality, attention to detail, operational excellence, and contributing to sales and store results.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, and tag merchandise.
Pick, pack, and complete customer orders, including Buy Online Pickup In-Store orders.
Monitor order alerts to help ensure orders are ready on time.
Retrieve orders from back-of-house storage and deliver them curbside.
Maintain inventory accuracy and efficient stockroom operations.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms to maintain a shoppable space.
Update signs and pricing, restock merchandise, and support merchandise moves.
Organize the stockroom and help prepare the team for the next day.
Work collaboratively to support store performance and achieve sales goals.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice