Retail Readiness Program Manager

Apple • Cupertino, CA

3d

About The Position

Apple’s worldwide Retail Engagement, Marketing and Merchandising (REMM) team creates programs, campaigns, initiatives, and experiences that help Apple Retail customers and teams discover, buy, and go further with Apple products and services. Within REMM, the Stores Readiness team supports pan-Retail programs and connects strategies and plans across teams. The Retail Readiness Program Manager manages significant cross-functional programs related to Apple Retail’s New Product Introduction strategy, product lifecycle programs, and global stores readiness.

The role delivers program management across the Retail organization by creating operational plans that help cross-functional teams prepare Apple Stores for key moments. The manager owns end-to-end coordination and delivery of initiatives, serving as a liaison with cross-functional teams and leadership across Retail and the broader Apple organization. The position also drives continuous improvement, proactively addresses challenges, and communicates program plans, progress, and outcomes to stakeholders.

Requirements

• At least 7 years of project or program management experience, or equivalent experience in PMO, readiness, strategy, or operations.
• At least 7 years of retail operational or retail program management experience, with prior experience in strategy, customer journey, and/or a broader Retail function.
• Demonstrated success managing multiple projects, priorities, and people concurrently in a fast-paced, high-growth, results-driven environment.
• Excellent problem-solving and facilitation skills, including the ability to run meetings effectively and align partners across multiple functions.
• Proven ability to build and manage cross-functional relationships in large, global organizations, including effective and diplomatic interaction with senior leadership.
• Self-starter with exceptional time management and organizational skills, strong attention to detail, and a motivational, can-do presence.
• Proven track record leading sophisticated, high-stakes programs, including long-term roadmap creation, go-to-market initiatives, and retail-focused commercial and seasonal campaigns under pressure and tight timelines.
• Skilled at analyzing complex datasets and insights and turning numbers into narratives that drive action.

Nice To Haves

• New Product Introduction and Go-to-Market strategy experience.

Responsibilities

• Own program delivery end-to-end, including establishing and managing the Plan of Record, moving initiatives from due diligence through completion and lessons learned, and ensuring systems support flawless execution across key moments in Apple Stores.
• Lead cross-functional program teams and manage timelines, budgets, deliverables, dependencies, risk mitigation, status reporting, leadership communications, pan-Apple alignment, and approvals.
• Turn ambiguous situations into actionable plans by problem-solving, evaluating implications, tracking milestones, proposing changes, building contingency plans, and escalating when appropriate.
• Build and sustain relationships with corporate partners, field teams, and vendors globally to align readiness plans and support the Apple Retail customer experience.
• Partner with cross-functional teams to identify and implement improvements to program management processes and practices.
• Proactively drive problem-solving and influence workstreams end-to-end, working independently of direct oversight.
• Create and deliver presentations that communicate plans, progress, and outcomes to stakeholders and leadership.
• Manage multiple programs concurrently with strong organization, time management, and attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed