Retail Program Manager: New Financial Centers

Cushman & Wakefield•Costa Mesa, CA

1d•$157,165 - $184,900

About The Position

The Retail Program Manager is responsible for end-to-end delivery and thought leadership for planning and executing the client’s New Financial Center projects. The role serves as the primary relationship manager for the aligned client counterpart and oversees program health, including client delivery targets, project milestones, communication and reporting, risk mitigation, escalations, and program KPIs. The manager leads the program team in planning and executing client goals and commitments while maintaining routines, systems, and processes that promote accuracy and consistency. Responsibilities include assessing team capabilities, addressing program gaps, developing talent, and building client relationships. Program deliverables must be suitable for use by a remote and distributed field organization. The role also carries fiduciary responsibility for client projects, including budget management, forecasting, cash-flow analysis, and cost reporting. The manager oversees internal and external stakeholder expectations, risks, staff development, performance management, and team motivation. The position operates in complex, non-routine project environments and contributes to the strategic direction of the assigned department or practice area.

Requirements

Demonstrated experience and proficiency delivering retail financial centers, including ground-up construction and interior fit-outs.
Expertise in client relations, client management, and consulting.
At least 12 years of related experience.
At least two years of management experience.
Bachelor’s degree in Architecture, Engineering, Construction Management, Business Administration, or a related field.
Ability to contribute to the strategic direction of an assigned department or practice area.
Advanced project management skills and expertise in the project management business.
Excellent verbal and written communication skills.
Strong organizational and analytical skills.
Proficient working knowledge of accounting and financial reporting, budgeting, scheduling, and processes related to corporate real estate, design, and construction.
Proficiency with Microsoft Office applications and MS Project.

Responsibilities

Develop internal program goals aligned with the client’s delivery targets and requirements.
Interface regularly with internal and external clients to deliver project management services, implement action plans, anticipate and respond to client needs, and serve as a trusted program advisor.
Conduct stakeholder meetings to communicate program status, successes, and challenges, and identify, report, and manage risks.
Manage Team Leads and Project Managers to support strong execution and performance.
Maintain program-specific KPI and SLA success metrics.
Lead program routines for migration and project performance, including budget and schedule, and align teams on program challenges and successes.
Manage project finances, including establishing and managing budgets, maintaining monthly forecasts and cash-flow analyses, and preparing anticipated cost and other client-required reports.
Manage internal and external stakeholder expectations.
Demonstrate competence in targeted project types and operate effectively in complex, non-routine environments.
Identify and address potential liabilities and risks, including fees, reputation, and errors and omissions, in coordination with the Retail Director.
Actively manage PDS staff, including policy and procedure adherence, staff development, performance management, and team motivation.
Communicate company policies and practices to the team and ensure their adoption.