Retail Production Associate
About The Position
The Retail Production Associate supports efficient store operations by preparing donated Softline and Hardline merchandise through accurate sorting, pricing, and production activities during assigned shifts. The role is quota-driven and emphasizes quality, accuracy, and safety while following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, the associate completes consistent production tasks and supports backroom operations so merchandise is processed accurately, efficiently, and ready for the sales floor. The position is grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.
Requirements
- Ability to consistently follow established production processes, procedures, and safety guidelines with attention to detail.
- Ability to work accurately in a quota-driven environment where quality is the top priority.
- Strong attention to detail when sorting, pricing, and preparing Softline and Hardline merchandise.
- Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
- Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, production, warehouse, or customer-facing roles.
- Experience working in quota-driven or manufacturing-style production environments.
- Experience in fast-paced, high-volume environments with productivity expectations.
- Prior nonprofit or mission-based retail experience.
- Experience using pricing tools, point-of-sale (POS) systems, or handling transactions.
- Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
- Bilingual language skills.
Responsibilities
- Help maintain a clean, organized, and safe production environment while supporting efficient, high-quality output.
- Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
- Meet productivity expectations in a quota-driven environment while prioritizing quality.
- Use approved pricing tools or point-of-sale (POS) systems to ensure accurate and consistent pricing.
- Prepare merchandise to be shop-ready, ensuring accuracy, presentation, and compliance with established guidelines.
- Maintain organization, cleanliness, and safety in production and backroom areas.
- Ensure merchandise is processed accurately and available for timely placement on the sales floor.
- Complete assigned production tasks to support store readiness, sales, and inventory flow throughout the shift.
- Support production and backroom opening and closing routines.
- Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
- Follow company policies, safety guidelines, and operational procedures.
- Practice safe work behaviors, including proper lifting techniques and use of equipment and tools.
- Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
- Follow production standards, pricing integrity, and merchandise handling procedures.
- Maintain a flexible schedule, including evenings, weekends, and holidays.
- Perform other duties as assigned to support overall store operations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
