Retail Producing Sales Manager - Mortgage

Truist Bank • Fayetteville, NC

1d

About The Position

Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team and is responsible for delivering superior growth and profit by executing Truist Mortgage line-of-business strategic plans and initiatives. The manager achieves production goals through personal production and effective leadership, recruiting, retention, coaching, and development of a profitable sales team. The role leads mortgage-loan sales and business development, builds internal and external relationships, and coordinates sales activity with Truist partners.

The position requires ensuring compliance with Truist lending policies and procedures, government regulations, secondary-market requirements, and quality-control standards. It also involves improving client service through digital experiences and technology, partnering with operations and Mortgage Loan Fulfillment as needed, and staying informed about local real estate markets, mortgage products, processes, and competition. Travel may be up to 25%.

Requirements

• Bachelor's degree or equivalent education and related experience.
• At least 5 years of experience in the mortgage industry or financial services field.
• Manage a team of 4 or more Mortgage Loan Originators.
• Strong understanding of mortgage lending and knowledge of all types of mortgage loans.
• Excellent verbal, written, and communication skills.
• Demonstrated ability to recruit and retain productive, engaged teammates.
• Registered and maintain an active Truist-sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR), with a unique identifier number assigned in compliance with federal S.A.F.E. Act requirements.

Nice To Haves

• At least 2 years of management experience.
• Prior experience managing internal and external relationships and partnerships.

Responsibilities

• Achieve production goals through personal production and effective leadership, recruiting, retention, coaching, and development of a profitable sales team.
• Drive mortgage-loan sales by leading and executing a strategic plan, managing internal and external relationships, coordinating with Truist partners, and participating in business development with the MLO team.
• Ensure personal and team adherence to Truist Lending policies and procedures, government regulations, secondary-market requirements, and compliance and quality-control standards.
• Improve client service by modeling and leading adoption of digital client experiences and technology, and by managing mortgage processes to enhance relationships with clients, COIs, and Truist teammates.
• Build effective partnerships between the sales team and operations; assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up when indicated by quality-control or post-closing review.
• Stay current on local real estate market conditions, mortgage product and process trends, and competitive position; provide feedback and solutions regarding mortgage lending delivery capabilities as needed or requested.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager