Retail Producing Sales Manager - Mortgage

Truist • Fayetteville, NC

1d

About The Position

Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team. Responsible for delivering superior growth and profit by executing Truist Mortgage line-of-business strategic plans and initiatives. The role combines personal mortgage production with leadership of a profitable sales team, including recruiting, retention, coaching, and development. It also involves driving mortgage sales through strategic relationship management and business development, ensuring compliance with lending policies and regulations, improving the client experience through digital tools and effective mortgage processes, and partnering with operations. The manager stays informed about local real estate markets, mortgage products and processes, and the competitive landscape. Travel may be up to 25%.

Requirements

• Bachelor's degree or equivalent education and related experience.
• At least 5 years of mortgage industry experience or experience in financial services.
• Experience managing a team of at least 4 Mortgage Loan Originators.
• Strong understanding of mortgage lending and knowledge of all types of mortgage loans.
• Excellent verbal, written, and communication skills.
• Proven ability to recruit and retain productive, engaged teammates.
• Registered with and maintaining an active Truist-sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR), with a unique identifier in compliance with federal S.A.F.E. Act requirements.
• Able to work all scheduled hours, including overtime as directed and required by business needs.
• Able to access and interpret client information on a computer and hear and speak with individuals in person and by phone.
• Able to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.

Nice To Haves

• At least 2 years of management experience.
• Prior experience managing internal and external relationships and partnerships.

Responsibilities

• Achieve production goals through personal production and effective leadership, recruiting, retention, coaching, and development of a profitable sales team.
• Drive mortgage loan sales by leading and executing a strategic plan, managing relationships with internal and external centers of influence (COIs), coordinating sales activities with Truist partners, and participating in team business development.
• Ensure personal and team compliance with Truist Lending policies and procedures, government regulations, secondary market requirements, and quality control standards.
• Improve client service by modeling adoption of digital client experience and technology, and managing mortgage processes to strengthen relationships with clients, COIs, and Truist teammates.
• Promote effective partnerships between the sales team and operations, and assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up when indicated by quality control or post-closing review.
• Stay current on local real estate market conditions, mortgage product and process trends, and competitive position; provide feedback and solutions regarding mortgage lending delivery capabilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Manager