Retail Producing Sales Manager - Mortgage

Truist • Austin, TX

1d

About The Position

Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team and is responsible for delivering superior growth and profit by executing Truist Mortgage line-of-business strategic plans and initiatives. The manager is accountable for achieving production goals through personal production and effective leadership, recruiting, retention, coaching, and development of a profitable sales team. The role drives mortgage loan sales through strategic planning, relationship management, business development, and coordination with internal partners. It also ensures compliance with lending policies and applicable requirements, promotes a strong digital client experience, partners with mortgage operations, and stays current on local real estate markets and mortgage industry trends.

The position requires a bachelor's degree or equivalent education and related experience, at least five years of mortgage or financial services experience, management of a team of four or more Mortgage Loan Originators, strong mortgage lending knowledge, and active Truist-sponsored NMLSR registration. The role involves frequent sitting, standing, and walking; lifting up to 25 pounds; use of standard office equipment; availability for scheduled hours and overtime as directed; and travel up to 25%.

Requirements

• Bachelor's degree or equivalent education and related experience.
• At least 5 years of mortgage industry experience or experience in financial services.
• Experience managing a team of 4 or more Mortgage Loan Originators.
• Strong understanding of mortgage lending and knowledge of all types of mortgage loans.
• Excellent verbal, written, and communication skills.
• Proven ability to recruit and retain productive, engaged teammates.
• Registered with and maintaining an active Truist-sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR), with a unique identifier in compliance with federal S.A.F.E. Act requirements.

Nice To Haves

• At least 2 years of management experience.
• Prior experience managing internal and external relationships and partnerships.

Responsibilities

• Achieve production goals through personal production and leadership, recruiting, retention, coaching, and development of a profitable sales team.
• Drive mortgage loan sales by leading and executing a strategic plan, managing internal and external centers of influence (COIs), coordinating with Truist partners, and participating in team business development.
• Ensure personal and team compliance with Truist lending policies and procedures, government regulations, secondary-market requirements, and quality-control standards.
• Improve client service by modeling and promoting digital client experience and technology, and managing mortgage processes to strengthen relationships with clients, COIs, and Truist teammates.
• Promote effective partnerships between the sales team and operations; as needed, assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up identified through quality control or post-closing review.
• Maintain knowledge of local real estate market conditions, mortgage products and process trends, and competitive positioning; provide feedback and solutions regarding mortgage lending delivery capabilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on position and division, a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager