Retail Producing Sales Manager - Mortgage

Truist Bank • Dallas, TX

1d

About The Position

Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team. Responsible for delivering superior growth and profit by executing Truist Mortgage line-of-business strategic plans and initiatives. The role combines personal mortgage production with leadership of a profitable sales team, business development, regulatory and policy compliance, client service improvement, and coordination with mortgage operations. The manager also monitors local real estate conditions, mortgage trends, and Truist’s competitive position.

Requirements

• Bachelor's degree or equivalent education and related experience.
• At least 5 years of mortgage industry experience or experience in the financial services field.
• Manages a team of 4 or more Mortgage Loan Originators.
• Strong understanding of mortgage lending and knowledge of all types of mortgage loans.
• Excellent verbal, written, and communication skills.
• Demonstrated ability to recruit and retain productive, engaged teammates.
• Registered and maintains an active Truist-sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR), with a unique identifier number assigned in compliance with federal S.A.F.E. Act requirements.
• Able to work all scheduled hours, including overtime as directed by a manager or supervisor and required by business needs.
• Travel up to 25%.
• Able to access and interpret client information on a computer and hear and speak with individuals in person and on the phone.
• Able to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.
• Physical activities include sitting, standing, and walking frequently (25%–50% of the time); lifting up to 25 pounds.

Nice To Haves

• At least 2 years of management experience.
• Prior experience managing internal and external relationships and partnerships.

Responsibilities

• Achieve production goals through personal production and effective leadership, recruiting, retention, coaching, and development of a profitable sales team.
• Drive mortgage loan sales by leading, communicating, and executing a strategic plan, managing internal and external centers of influence (COIs), coordinating with Truist partners, and participating actively in business development with the MLO team.
• Ensure personal and team adherence to Truist Lending policies and procedures, government regulations, secondary market requirements, and acceptable compliance and quality-control audit performance.
• Improve client service quality by modeling and leading adoption of digital client experiences and technology, and managing mortgage processes to strengthen relationships with clients, COIs, and Truist teammates.
• Champion effective partnerships between the sales team and operations; when needed, assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up identified through quality control or post-closing review.
• Stay current on local real estate market conditions, mortgage product and process trends, and competitive position; provide feedback and solutions regarding mortgage lending delivery capabilities as needed or requested.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager