INTERNAL APPLICANTS ONLY – Retail Processing Lead, 2nd Shift (On-site)
About The Position
We are currently seeking a Retail Processing Lead to join our team. In this role, you will plan, organize and lead order fulfillment, picking and workflow activities in a high-volume distribution center. You will also be responsible for ensuring the team consistently meets productivity, accuracy and safety standards for all picking and order processing operations. The ideal candidate will have strong analytical and problem-solving abilities, excellent administrative and organizational skills, and sharp communication skills. Prior experience in an order fulfillment role is highly preferred. Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.
Requirements
- High school diploma or equivalent; college degree preferred
- 1–2 years of experience in order fulfillment
- Demonstrated reliability and good standing in attendance
- Strong organizational and administrative skills
- Excellent attention to detail
- Willingness to improve, learn and adapt
- Effective time-management skills
- Ability to handle multiple tasks and consistently meet deadlines
Nice To Haves
- Prior experience in an order fulfillment role is highly preferred.
Responsibilities
- Overseeing a team of order fulfillment associates and drivers, managing both conveyable and non-conveyable items in the retail area
- Leveraging the Warehouse Management System (WMS) to understand daily goals and maintain building balance and steady workflow
- Developing and tracking key performance indicators (KPIs) to drive continuous productivity improvements
- Conducting root-cause analysis to identify the source of errors and uncover opportunities for improvement, including tracking individual performance to specific usernames to increase accountability
- Collaborating cross-functionally with other teams to ensure timely and accurate order processing that meets customer expectations
- Assessing staffing needs to support fluctuating workloads and maintain operational efficiency
- Identifying and implementing opportunities to improve workflow efficiency and optimize cost-effectiveness
- Ensuring compliance with standard operating procedures and methodologies for all retail processing activities
Benefits
- Competitive compensation based on skills and experience, and bonus eligible
- Paid leave for new parents to support work/life balance and family bonding
- Excellent medical/dental and vision coverage—EPO, PPO and HSA
- 401(k) retirement plan with company contribution
- Flexible benefits—choose what you like, ignore the rest
- Generous employee discount
- Casual dress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
