Fulfillment Team Lead - 2nd Shift (Buckeye Internal Only)

Funko•Buckeye, AZ

6d•Onsite

About The Position

The Fulfillment Team Lead will manage to the daily performance expectations, be an advocate for continuous improvement within the operations team while keeping the job fun and interesting in creative ways. This role may include, but not limited to the following functions: Lead and motivate the operations team to effectively execute fulfillment orders. Manage performance through metrics and develop operational improvements to optimize efficiency. Organize, review, and analyze order information to identify patterns and areas for optimal operational efficiency. Work closely with operational team members, account managers, management team; and cross-functional support teams. Work with cross-functional teams to troubleshoot and resolve technical issues that may impact operational performance. Communicate company policies to team members and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed. Ensure performance goals, objectives, and expectations are achieved while meeting the standards for order accuracy and quality. Support all safety programs and OSHA compliance to ensure a safe work environment for all operations team members. Ensure procedures are followed for building security and product loss prevention. Support recognition and communication programs as required. Partner with the management team to establish and maintain quality control standards. Effectively train team members on current processes. Provide feedback to the operations team on performance and growth opportunities. You may be required to pick, pack, and ship in other areas/departments. May be required to meet the needs of the business by performing/supporting work or working in other areas/departments and performing functions that are beyond the scope of your role. Other duties as assigned.

Requirements

Motivated and creative thinker who can solve abstract problems
Excellent Communication Skills (written and oral)
Working experience in using a variety of complex programs and technical platforms
Must be a positive, enthusiastic, results-oriented individual able to work collaboratively with smart, fun, and active team members
Proficiency with MS Office Suite, as well as ERP
Basic understanding of Lean methodologies and Six Sigma
Ability and Passion to learn new fulfillment methodologies – absorb new information and concepts quickly
Flexibility to work any shift, any area/department, and support/perform other functions/roles beyond the scope of your regular job duties in a multi-shift one-building operation
Demonstrates a strong sense of urgency required to work in a fast-paced environment
Demonstrates responsibility, maturity, and collaboration across departments
Initiative to work with minimal instruction or direction
Ability to identify process deviation by working in various roles and quickly compiling and analyzing data to improve the current process
Associate degree or equivalent combination of education and/or work experience
3+ years (s) experience in a retail fulfillment/distribution center environment
2+ year(s) related experience in leadership role

Responsibilities

Lead and motivate the operations team to effectively execute fulfillment orders
Manage performance through metrics and develop operational improvements to optimize efficiency
Organize, review, and analyze order information to identify patterns and areas for optimal operational efficiency
Work closely with operational team members, account managers, management team; and cross-functional support teams
Work with cross-functional teams to troubleshoot and resolve technical issues that may impact operational performance
Communicate company policies to team members and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
Ensure performance goals, objectives, and expectations are achieved while meeting the standards for order accuracy and quality
Support all safety programs and OSHA compliance to ensure a safe work environment for all operations team members
Ensure procedures are followed for building security and product loss prevention
Support recognition and communication programs as required
Partner with the management team to establish and maintain quality control standards
Effectively train team members on current processes
Provide feedback to the operations team on performance and growth opportunities
Pick, pack, and ship in other areas/departments
Meet the needs of the business by performing/supporting work or working in other areas/departments and performing functions that are beyond the scope of your role
Other duties as assigned