2nd screen Security shift supervisor (internal only)

Fond du Lac Band of Lake Superior Chippewa • Duluth, MN

13d • Onsite

About The Position

The Security Shift Supervisor is responsible for providing direction in the absence of the Security Manager, making recommendations on training and retention of subordinates, and evaluating performance. This role involves ensuring the safety and satisfaction of guests through excellent customer service and handling concerns professionally. The supervisor will maintain a visible security presence, lead and train security staff, and review all submitted reports for accuracy and suitability for distribution. Responsibilities include general patrol of the casino property, performing first aid, protecting sensitive areas like the money room and executive offices, providing money escort services, and reporting on accidents, conditions requiring correction, and any unusual employee behavior. The role also involves preparing evacuation plans, ensuring confidentiality of records, and displaying a responsive and professional demeanor. Employees are expected to represent the Fond du Lac Band of Lake Superior Chippewa positively and maintain proper attendance and a clean work area. Flexibility and assumption of additional responsibilities as assigned by management are also required.

Requirements

• No Driver’s License required.
• Ability to work well with the public.
• Ability to communicate and supervise areas and groups of people and to act responsibly in an emergency.
• A strong understanding and knowledge of the laws of the United States and State of Minnesota.
• CPR/AED and First Aid Certification is required; if not certified/licensed at the time of hire, employee must become certified/licensed with 90 days of hire; Employment is contingent upon this requirement and must maintain certification for duration of employment.
• Ability to obtain a gaming identification badge to work in and around Casino property and facilities.
• Ability to communicate effectively orally and in writing is required.
• The ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.

Nice To Haves

• Completion of an approved accredited law enforcement training program preferred.
• Other security, safety and customer service training may be required.

Responsibilities

• In the absence of the Security Manager, provides directions from Security Officers.
• Makes recommendations to the Security Manager on matters pertaining to the training and retention of subordinates, evaluating performance, determining training needs, scheduling, disciplining, etc.
• Accurately logs all necessary information pertaining to activities of assigned shifts and completes and submits all required paperwork.
• Ensure the safety and satisfaction of guests by providing a high level of customer service and handling guest concerns in a calm and professional manner.
• Maintain visible and approachable security presence to build trust and ensure guests feel safe while enjoying their experience at the casino.
• Leads, mentors and trains security staff
• Reviews all reports submitted by security officers to ensure proper reporting, etc. also to include reports relating to all incidents in a manner acceptable to outside distribution.
• Provides general patrol of interior and perimeter of the Fond-du-Luth Casino property.
• Performs first aid to assist patrons and Casino employees.
• Protects money room and executive offices.
• Properly identify all employees entering the money room.
• Provides money escort services.
• Reports on all accidents and conditions requiring correction.
• Reports employee theft or unusual behavior or irregularities.
• Provides traffic control when necessary.
• Prepares evacuation plans and routes from assigned areas.
• Ensures confidentiality of financial records and all records for employees, band members and/or clients.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Benefits

• Department uniform is required and provided to the employees, which must be worn during scheduled work hours unless prior arrangements have been made with management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed