Retail Pharmacy Support Assistant - Scripts Pharmacy

Orlando Health•Orlando, FL

10h•Onsite

About The Position

The Retail Pharmacy Support Assistant performs clerical, customer service, cashier, and inventory-related duties within the outpatient pharmacy. This role is critical to supporting daily pharmacy operations and delivering positive patient and family experience, including participation in Meds to Beds workflows.

Requirements

High School Diploma or equivalent
Completion of the in-house Pharmacy Support Assistant entry-level training program
Ability to speak, read, and understand Basic English
No prior experience required

Nice To Haves

This role is well-suited for entry-level candidates or individuals transitioning into healthcare or pharmacy operations.

Responsibilities

Cash handling, register operations, and daily opening/closing procedures
Completing pharmacy and over-the-counter sales with exceptional customer service
Bagging, filing, and preparing completed prescriptions for patient pickup
Delivering medications to pharmacy locker systems and supporting the Meds to Beds program
Coordinating medication delivery and payment methods for Meds to Beds patients
Answering phones and routing calls appropriately
Contacting patients or prescribers to resolve outstanding issues
Performing prescription pickup reminder calls and return-to-stock for aged prescriptions
Managing and replenishing pharmacy and supply inventory, including cycle counts and outdated product monitoring
Assisting with receiving and putting away medication, supply, and OTC orders
Maintaining prescription files and understanding historical storage procedures
Collaborating effectively with pharmacists, technicians, and other pharmacy staff
Demonstrating proficiency in dispensing and point-of-sale systems
Maintaining compliance with all Orlando Health policies and attendance standards