Pharmacy Operations Lead Representative - Express Scripts

The Cigna Group•St. Louis, MO

1d•Onsite

About The Position

The Pharmacy Operations Lead Representative is a Band 2 Professional Career Track Role. This position is responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. The role serves as a resource to the supervisor and as a backup to cell owners and team members.

Requirements

High School diploma or equivalent experience
Minimum three years relevant working experience; experience in a pharmacy dispensing setting is required.
Pharmacy Technician license / certification / registration as required by state law.
General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred.
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
Strong attention to detail with good organizational skills.
Good verbal and written communication skills.
Willingness to work a flexible schedule to accommodate heavy work volumes.
Ability to stand for extended periods of time.
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions.

Responsibilities

Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.
Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material.
Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed.
Ensure that all team members are cross trained to cover production functions.
Other duties as assigned.