Retail Pharmacy Clerk

Trinity Health•Grand Rapids, MI

21d

About The Position

Under general supervision and according to established policies and procedures, the Retail Pharmacy Clerk operates a computerized cash register to record department items sold, reconciles cash and register documentation at the end of the day, and performs other department duties as assigned. The role provides courteous service to customers, patients, and colleagues and supports pharmacy department operations, including food-product inventory, staff training, and annual inventories. The position requires a high school diploma or GED and three to six months of previous related experience. The clerk must be able to communicate effectively, perform basic arithmetic, use standard desktop and Windows-based computer systems and related software, and stand for up to 80% of work time. The role involves lifting up to 35 pounds without assistance; assistive devices are required for heavier loads.

Requirements

High school diploma or GED.
Three to six months of previous related experience.
Strong interpersonal skills to greet, interact, and communicate effectively with customers, patients, and Health System employees.
Ability to read and write, understand instructions, and communicate with customers.
Ability to perform basic arithmetic and calculations, including receiving cash and providing change.
Ability to concentrate and pay close attention to detail to ensure accuracy.
Ability to perform and prioritize multiple tasks while coping with frequent interruptions.
Ability to stand for up to 80% of work time.
Professional manner that reflects competency and encourages collegiality.
Familiarity with standard desktop and Windows-based computer systems, including email, e-learning, intranet, and computer navigation, and ability to use other software required for essential functions.
Ability to lift up to 35 pounds without assistance; use assistive devices when lifting more than 35 pounds.

Responsibilities

Greet customers, patients, and colleagues courteously and provide excellent customer service.
Prepare the cashier area by procuring currency bags and replenishing cash register and credit card machine tape and ink as needed.
Operate the computerized cash register accurately, compute charges, apply appropriate cost exceptions, identify items and department keys, and process cash, checks, and credit cards.
Verify register tapes, post necessary adjustments, assist with balancing cash drawers, and remain accountable for cash and other forms of payment at the end of each shift.
Ensure the cash drawer has an appropriate amount of cash and obtain additional change as necessary.
Maintain food-product inventory by ordering from approved vendors, monitoring inventory levels to maximize turnover and minimize spoilage and waste, and maintaining adequate sales-area inventory controls.
Attend meetings as required.
Train new staff to perform pharmacy clerk responsibilities.
Participate in the annual inventory process and other inventories as needed.
Use downtime appropriately to assist department operations.
Maintain cooperative relationships, address conflict constructively, help identify problems, offer solutions, and participate in resolution.
Protect confidential information about patients, physicians, colleagues, and visitors, and discuss patient and hospital information only with appropriate personnel in appropriate private places.
Follow Trinity Health's Code of Conduct, Service Excellence Standards, Mission, Vision, and Values.
Perform duties safely, protect personal and coworker safety, and promptly report preventable hazards and unsafe practices to management.